Is this legal? Really, are the people who make the games getting something out of this?
Yes, this is legal. Part of the money that you pay for the games (most of it in fact) we pass onto the games’ publishers. All of the games we have on here are only on the publisher’s approval.
Do you ever see my credit card info?
No, never; only the payment services we use see your card information so that they can actually take the payment. We use Bibit from the Royal Bank of Scotland and Paypal to process our payments. All the pages on our site where you need to enter personal or credit card information are 128 bit SSL secured.
So how many times can I download my game?
Simply put: unlimited. Though really, if we see 20 downloads the same day from a bunch of different IPs, then we'll think that that copy of the game has found its way into a fraudster's hands and block the downloads until we are contacted by the person who bought the game.
And If I don’t want to download the game, will you send me the boxed version?
Sorry, no. This is a download site. But you can burn what you’ve downloaded to a dvd to install it later if you want.
How invasive is your game downloader?
Really not at all! It's a little .NET application that ONLY downloads the games you've purchased. We've optimised it here and there and also added a few links to it, allowing you to install the game once it has finished downloading, but that's it. Please note that Mac is not supported.
What if I don’t want to use your game downloader?
No problem at all. After you buy a game, you will be presented with some direct download links. That way, if you wish to download using Internet Explorer, Firefox, or even your own download manager, you are welcome to.
These downloaded files, can I save them somewhere like a DVD-R and use them later?
Of course, but don’t forget that you can download your game later at no cost whatsoever.
Can I download the game on one PC and install it on another?
Yes, just move all the files that you downloaded over. Don’t forget that activation over the internet is faster (and sometimes needed) to launch the game after installation.
Can I install a game on a PC that doesn’t have a net connection?
Yes, for most games, but you will need to have access to an internet connection on another PC to do what is called 'Manual Activation'.
Do I need an internet connection to play the games?
For the most part, no - though you may need an internet connection to activate your game after installation. Obviously, you'll need a net connection for games with an online multiplayer component and Massively Multiplayer Online games.
Can I install my game on a bunch of PCs?
Yes, though because of the DRM (Digital Rights Management) applied to the game, you only have a set amount of 'Initial Activations' (normally 5), that are imposed on us by the game's publishers. If you need more, our support team will be happy to oblige, within reason.
What we mean, is that if we see a lot of activations in days from a bunch of different IPs, then it's pretty obvious that this is fraudulent use, so we won't give any more activations without a really, really good reason.
What about patches, do I need to install special patches on the games I download?
For the most part, no. Most of our games come pre-patched. If we are lagging behind a bit on some of the newer games, the patches you can find over the internet can normally be applied to our games (they will be marked either 'Boxed' or 'Digital'). If you are unsure, or if you have had any problems patching a game you bought from us, then you can contact our customer support team.
Do you use DRM technology like SecuROM and that kind of stuff?
Yes, some games on this site have DRM (Digital Rights Management) software like SecuROM included as an anti-piracy measure. This is done at the request of the game’s publisher. When a game has a DRM then it will have a limit of ‘initial activations’ (normally 5), you can ask for more from our customer support team. There are even some games on this site that are DRM-free. When a game is DRM-free, you’ll see it in the game’s description.
How many of these ‘activations’ do I get?
On most games, you get 5 'Initial Activations' that are reset to 5 usable ones, every so often. If you ever run out, then you can get more by contacting our support team. Our principle is, 'If you bought a game from us, then you should always be able to activate it for your own use'.
If I uninstall the game and reinstall it later, will that use an activation?
No, only installations on different PCs will use an activation. You can uninstall and reinstall on the same PC as many times as you want.
Would upgrading my PC use up one of these ‘activations’?
No, only changing lots of components in your PC (like processor, motherboard and graphics card all at the same time) will mean that your PC is seen as a different PC, therefore needing you to use an activation.
What happens when I use all my game licence activations and I want to play my game?
Not a problem, just send a mail to our support team with your order number, and say that you ran out. They will check when you used your last activations (to root out fraudulent use), and send you more. Our principle is 'If you bought a game, then you should always be able to activate it for your own use'.
So your customer support is always available?
Yes, 7 days a week. Though your queries will get treated faster if you explain your problem clearly and give the order number of your purchase.
What happens if I’ve lost my order email, how do I get my game again?
Not a problem, just log into the site that you bought your game from, and you can find download links and activation codes on your account page. You can also resend your purchase email from the account page, if you wish.
What if I can’t get into my account anymore?
Then you can use the 'Forgotten password?' tool on the login page or contact our support team, who will track your order down for you and resend the purchase email or reset your account details.
When I ‘gift’ a game to a friend, does the gift email go out immediately?
Only if you want it to. This is the default option available on the checkout page. You can otherwise select the day you want it sent.
What if I have a problem with the game?
Well, if you have a problem installing or activating the game, you should first check the Support section which is full of info on various topics. If this doesn't help, you can contact our support team, available 7 days a week, via a form in the Support section. If the problem is in the game itself (like a bug in a level or problems with textures), then you'll have to contact the publisher for support directly. A list of publisher support addresses is available in our Support section.